How To: Generate a New User Password

After the event app has been launched, registered users will receive an email containing their username and a temporary 6-digit password. Upon login, users will be prompted to change their password to something more memorable. If a username or password is misplaced, a user can retrieve their credentials on the app’s login screen by selecting the appropriate link below the login button.

Alternately, an admin can generate a new password for a user, which is a common request while on-site at an event.

Follow the steps below to generate a new user password from within Admin:

1. Under Manage Event Content > People > Manage People, locate the correct person by searching for them with the search form to the left.
2. Under the person’s record, click the “Generate One-time Password” link.
   
   This will load a pop-up containing the username and a new temporary 6-digit password. This information will also be emailed to the user. All previous passwords will be nullified. Upon login, the user will be prompted to change the password.